Shipping and Policies

Order processing and delivery times

We will generally ship your order within 1-3 business days of receipt. We do not ship out orders on Thursdays or Fridays to protect the quality of your chocolates –we don't want them to get stuck in transit on a weekend. If we are experiencing a deluge of orders, shipments may be delayed by a few days. If it’s a significant delay, we’ll email you to let you know.

Carrier options

We can send your order via UPS Ground or USPS Priority. It's up to you. 

P.O. boxes

We can not ship to P.O. boxes or to military post offices. We would if we could but the logistics involved just don't work well for sending substances as temperamental as chocolate.

International shipping

We do not offer international shipping at this moment in time

Refunds

If there’s an obvious flaw in the treats you receive, or we screw up and send you something besides what you ordered, take a photo right away and send it to us within 48 hours of delivery.

That 48-hour window is critical, though. We can’t process any refunds once 48 hours have elapsed since delivery. 

 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Pringle Confections (the “Site”).

Information that we collect

When you come to our Site, we automatically collect certain information about your device, including your time zone, information about your web browser, IP address, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to all of this kind of information as “Device Information.” Some people internally suggested much sexier names, but then the lawyers and the I.T. people got really agitated so we stuck with the more standard name. And so you know, we don’t do anything creepy with your info, just normal businessy stuff so we can keep our website spiffy and user friendly and also learn about who loves us the most.


Device Information is also useful in screening for fraud, and more generally it helps us understand what people like or don’t like so we can make sure our website as appealing and easy to use as possible.


How do we collect this information? 


[1] Cookies–these are data files that are placed on your device or computer and often include an anonymous, unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.


[2] Log files–these track what people actually do on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

These are useful so that if we find out–for instance–that our #1 customers are people who land on our page at 3am after searching ask.com and then leaving our site to go to doughnutkitten.com, well, that will paint a very intimate and useful portrait for our marketing people.


[3] Web beacons–these are also known as tags and pixels. They’re tiny bits of code record information about how you browse the Site. We don’t use this information to delve into your soul–it’s just for our web nerds to go “then they went there and then back there but then over there.”

When you make a purchase or attempt to make a purchase through the Site, we collect information from you such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” It would be very hard to send you your treats if we didn’t have that information. If you live in a very small town where you are very well known, then it might be possible but that’s still a longshot.

How we use your personal information

“Personal Information” is the combination of Device Information and Order Information. If you record yourself saying that at a dinner party in a way that feels truly natural and garners looks of intrigue, send it to us and we’ll send you a free box of confections. This secret offer is good for the first 3 people who try it, although our expected number of entries is zero. Anyway–

We use the Order Information to–as you probably suspect–process your order. We also use it to communicate with you about your order–no surprises there–and to screen for potential fraud and–if and only if you check the box that says it’s okay–send you updates and offers and that kind of thing.

Sometimes we also share your Personal Information with third parties who want to show you ads for things that they think you might like based on your interest in us. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by using:
Facebook | Google | Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

More specifically, we share your personal information with Shopify because they power our online store. You can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here.

Finally, we may also share your Personal Information to comply with applicable laws, subpoenas, search warrants, or other lawful requests for information. While we hope it never comes to that, we will say that if your confection purchase information is ever the subject of a subpoena, you will have done something genuinely awful or truly inspiring.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Pro tip: if you really want to be stealthy, Do Not Track isn’t that useful. But if you have a browser with Incognito mode, that’s pretty good. If you need a lot of privacy, try a TOR browser or VPN.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless or until you ask us to delete this information.

Changes

We may update this privacy policy from time to time for operational, legal, or regulatory reasons. That's why we've chosen to display this policy as text instead of carving it into stone and then uploading a photo of that stone.

Contact us

For more information about our privacy practices,.